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Target Office Systems

Return & Exchange Policy

Last Updated: September 27, 2026

At Target Office Systems, we are committed to providing quality office equipment and reliable customer service. We carefully inspect products before dispatch to help ensure that customers receive their orders in proper working condition. Our products include paper shredders, binding machines, laminating machines, cash-counting machines, and other office equipment.

Please review the following policy before placing an order.

1. Returns

Customers may request a return if:

  • The product arrives damaged.
  • The product received is different from the product ordered.
  • The product has a manufacturing defect that was present upon delivery.
  • The product is received incomplete or with missing components.

Return requests should be reported to us as soon as possible after delivery.

2. Exchange

If an eligible product is defective or the wrong product was supplied, we may offer an exchange for the same product or an appropriate replacement, subject to availability.

Exchange requests must be approved by Target Office Systems before the product is sent back.

3. Products That Cannot Be Returned

Returns or exchanges may not be accepted when:

  • The product has been used improperly.
  • Damage has resulted from misuse, negligence, accidents, or unauthorized repairs.
  • The product has been modified or tampered with.
  • The product is returned without its original accessories or components where those items are required for evaluation.
  • The issue is caused by normal wear and tear.

4. How to Request a Return or Exchange

To request a return or exchange, contact us with:

  • Your name
  • Order details or invoice number
  • Product name
  • Description of the issue
  • Clear photographs or videos showing the problem, where applicable

Our team will review the request and provide instructions regarding the next steps.

5. Inspection

Returned products may be inspected by our team to determine whether the reported issue qualifies for a return or exchange.

Approval is not automatic and depends on the condition of the product and the reason for the return.

6. Shipping

Where a return or exchange is approved because we supplied an incorrect, damaged, or defective product, we will provide instructions regarding the return process.

For other situations, return shipping costs may be the customer’s responsibility.

7. Refunds

If a refund is approved, the applicable refund amount and method will be communicated to the customer after the returned product has been evaluated.

8. Contact Us

For return or exchange assistance, contact Target Office Systems:

Address: 61-Q Block 2, P.E.C.H Society, Karachi, Pakistan
Phone: +92-21-34537380
Email: Centralofficepro2012@gmail.com
Business Hours: 10:00 AM – 05:00 PM

Note: I left the exact return window and warranty period unspecified because I couldn’t verify those terms on the current website. It’s better to insert your actual policy (for example, “7 days”) rather than publish a timeframe that may not match your business rules.